What if I don't have a smartphone?

If you don’t have a smartphone, you can call 604-208-3711 to book your ride. Call center is available Monday to Friday, 8 am – 4 pm. You can prebook your ride up to three days in advance. When booking by phone, the fare is paid by cash on the bus.  Note that the driver does not make change – please have your exact fare ready. We also accept BC Transit ten-ticket packs (more information on where to purchase them here).

Is the service wheelchair accessible?

Wheelchair service will be added in the later phase of the pilot. Please check the website for updates. Thank you for staying nimble with us as we test this new on-demand service!

How do I pay?

Payments are collected electronically through the Zunga Bus app or in cash on the bus. We also accept BC Transit ten-ticket packs (more information on where to purchase them here). Note that the driver does not give change – please have the exact fare ready.

Is Zunga a ride-hailing service?

Unlike a ride-hailing service, Zunga Bus pools riders to maximize efficiency. This way, it operates like a bus but the route is not fixed – it is made in real-time based on rider requests. A computer algorithm processes the requests and creates the most efficient route to get everyone to their destination.

Can I ride with a pet?

Certified assistance animals are allowed on Zunga Bus. You can also transport small pets contained in a secure carrier. 

Is passenger assistance available?

No. Much like the fixed route bus, all passengers are expected to be able to board the vehicle and deboard themselves without assistance from the driver. If you require additional assistance, please see HandyDART service.

Are there seat belts?

Yes, Zunga Bus is equipped with seat belts and it is required that all passengers wear them while on board.

Small children must be secured with a proper car seat. See https://zungabus.ca/child-seats/ for more information.

Do kids ride for free?

Kids 12 and under ride the bus for free. Note that small children must be properly secured (in the same way as in a personal vehicle). See zungabus.ca/child-seats/ for more information.