Why is my neighborhood not included?
We are working to expand the service to more neighbourhoods and add earlier morning hours very soon. Stay tuned!
What if I don't have a smartphone?
If you don’t have a smartphone, you can call 1-833-951-3869 to book your ride. Call center is available 24/7. Fare is paid by credit card via phone or in cash on the bus. Note that the driver does not make change – please have your exact fare ready.
Is the service wheelchair accessible?
Wheelchair service will be added in the later phase of the pilot. Please check the website for updates. Thank you for staying nimble with us as we test this new on-demand service!
How do I pay?
Payments are collected electronically through the Zunga Bus app or in cash on the bus. We also accept BC Transit ten-ticket packs (more information on where to purchase them here). Note that the driver does not give change – please have the exact fare ready.
Does the Zunga Bus go to Saltery Bay?
No. The on-demand Zunga Bus pilot runs only within the City of Powell River boundary.
However, we are very much aware of the community’s need for a bus service to Vancouver. The City is working with BC Transit and the regional district on establishing a bus service to the Lower Mainland.
Is Zunga a ride-hailing service?
Unlike a ride-hailing service, Zunga Bus pools riders to maximize efficiency. This way, it operates like a bus but the route is not fixed – it is made in real-time based on rider requests. A computer algorithm processes the requests and creates the most efficient route to get everyone to their destination.
Can I ride with a pet?
Certified assistance animals are allowed on Zunga Bus. You can also transport small pets contained in a secure carrier.
Is passenger assistance available?
No. Much like the fixed route bus, all passengers are expected to be able to board the vehicle and deboard themselves without assistance from the driver.
Are there seat belts?
Yes, Zunga Bus is equipped with seat belts and it is required that all passengers wear them while on board.
Small children must be secured with a proper car seat. See https://zungabus.ca/child-seats/ for more information.
Can I take Zunga Bus to school instead of school bus?
No, Zunga Bus is a small bus and does not replace school buses. Zunga Bus is a great way to get to after-school activities, your part-time job or occasional appointment.
Do kids ride for free?
Kids 12 and under ride the bus for free. Note that small children must be properly secured (in the same way as in a personal vehicle). See zungabus.ca/child-seats/ for more information.